Knowledge base2021-07-04T01:59:32+00:00


1. What is the Foundation’s current offer?2021-07-04T01:57:45+00:00

The Foundation provides psychological, psychotherapeutic and legal assistance to people experiencing violence and in a crisis situation. Free help is offered to the residents of Wrocław – adults and children.

As part of the consultation, we also prepare children to act as witnesses in the Court. In addition, the Foundation has a certified Child-friendly Interview Room.

As Ambassadors of the We Protect Children program, we conduct training for professionals working with children in care and educational institutions in identifying symptoms of child abuse and intervening in the event of suspected abuse.

Detailed information on our offer can be found in the “Our activities” tab:

2. I don’t live in Wroclaw. Will I get help from the Foundation?2021-04-02T20:01:51+00:00

Qualified volunteers provide free help in our Center. You can sign up for their free psychological consultations and seek advice in case of domestic violence via our call center. Volunteers provide support, inform about rights and help in finding available places and forms of help.

3. Can children receive psychological support in the Foundation?2021-04-02T20:02:45+00:00

Yes, we also provide psychological assistance to abused children/children who witness domestic violence. The first meeting with a psychologist always takes place with the child’s parent/caregiver. Sometimes this first interview needs more than one meeting. The child is admitted only on subsequent visits.
Minors may not benefit from psychological consultations at the Foundation without a consent of their caregivers.

4. What are the working hours of the foundation?2021-07-04T01:54:53+00:00

From Monday to Friday, the period of time from 4:00 p.m. to 8:00 p.m. is covered by the first contact persons and volunteers by phone and on-site. On Friday consultations of a child psychologist take place for the registered people.
Registration by phone is required for all consultations (Mon-Fri, 4:00 p.m. – 8:00 p.m., phone: (71) 361 97 70).

5.What should I do in order to get a certificate on receiving the Foundation’s assistance?2021-04-02T20:45:00+00:00

In order to obtain a certificate you should submit such a request via the Foundation’s e-mail, by phone during the Foundation’s working hours or directly to the person providing assistance.
A simple certificate on receiving the Foundation’s assistance is issued up to 7 days, while getting a more extensive psychologist’s opinion may take up to 2 weeks.
We do not issue any certificates to people having 1-2 visits. Each time it is a specialist conducting consultations who makes a decision to issue a certificate.

6. How to find the Foundation?2021-04-02T20:45:32+00:00

The Foundation’s headquarters is located on Stalowa street, 6a in a large gray courtyard at the very beginning of Stalowa street, at the intersection of Krucza and Mielecka. Go through the entrance gate into the yard and turn right and then right again. The door of the Foundation is in the right alley. This is important because if you turn left you will get to the same address, but to the Youth Sociotherapy Center.

7. Does the Foundation run a support group for people experiencing domestic violence?2021-04-02T20:46:00+00:00

We do not run such a group at the moment, but we are ready to share information about organizations providing this form of support.

8. Does the Foundation conduct classes for perpetrators of domestic violence?2021-04-02T20:46:31+00:00

We do not conduct such classes at the moment, but we are ready to provide information about the institutions and organizations implementing such programs

9. Why is it sometimes impossible to call the foundation?2021-04-02T20:47:03+00:00

The landline is active only during the Foundation’s opening hours, i.e. from Tuesday to Thursday from 4:00 p.m. to 8:00 p.m. The telephone is operated by first contact volunteers on duty, but if an unannounced person in a crisis situation, who urgently needs help comes to the Foundation during the duty, the telephone may remain unanswered. In such a situation, we recommend recording a message on the answering machine (it turns on after several rings), sending an email – you can enter your number in it, then we will call you back – or make a call. E-mail is checked regularly.

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